Return Refund and Cancellation Policy

Last updated: October 29, 2026

We want the return process at Sulpeto to be clear before you order.

30 Calendar Days to Request a Return

Contact service@sulpeto.com within 30 calendar days after delivery to request a change-of-mind return. The date you contact us within this period is used to assess the request; a later support reply does not by itself make your request late.

An eligible item must be unused, in its original condition, and include the supplied parts, accessories, and packaging where provided. Reasonable inspection is permitted. Provide an order number or other proof of purchase.

Jewelry must be unworn, unaltered, and returned with its included pieces. Earrings must be unworn; retain any hygiene seals supplied with the product. A hygiene-related exclusion applies only where lawful and clearly disclosed before purchase. Faulty or incorrectly supplied goods remain subject to your applicable consumer rights.

How to Start

Email your order number, checkout email address, the item to be returned, and the reason. We will review eligibility and send the return destination and instructions. Do not send merchandise to the registered business address unless we expressly provide it as your return address. Follow the shipping timeframe in the return instructions and retain tracking. Contact us if you need help meeting that timeframe.

Damaged Defective Incorrect or Missing Items

Please inspect your order and contact us promptly, preferably within 7 calendar days after delivery, so we can investigate. Photographs or video may help where reasonably available. This reporting preference is not a limit on mandatory consumer rights or on remedies for a defect discovered later. Depending on the issue and applicable law, the remedy may be a replacement, repair where appropriate, full refund, or agreed partial refund.

Return Costs

For a change-of-mind or unsuitable-size return, the customer is responsible for return shipping costs where permitted by law; original standard shipping is normally not refunded unless required by law. For a confirmed defect, incorrect supply, or damage attributable to us, we cover reasonable return costs and explain the return method. Do not incur unusual shipping charges without contacting us first.

Refund Timing

After we receive and inspect an authorized return, we will confirm the outcome. Approved refunds are issued within 5-10 business days after approval, normally to the original payment method. If no return is required, the same refund-issuance period runs from approval. A bank or payment provider may need additional time to post the credit. Any shorter period required by applicable law takes priority. Contact us if an approved refund has not appeared after the stated period.

Order Cancellation and Exchanges

Request a cancellation or correction as soon as possible, preferably within 48 hours after ordering. We can cancel and refund an order that has not entered fulfillment or shipment. The 48-hour request window does not guarantee cancellation after fulfillment has begun. If it has shipped, the return process applies. For a different size, color, or item, contact us to discuss an eligible return and availability of a replacement or separate order.

Consumer Rights

This voluntary return policy is additional to rights that cannot lawfully be excluded. Applicable withdrawal rights, defect remedies, required refunds, and other mandatory protections remain available even if a condition or deadline in this policy would otherwise restrict a return.

Store and Company Information

Operated by: Yunnan Yunzhan Technology Co., Ltd.
Business License Entity: Yunnan Yunzhan Technology Co., Ltd.
Registered Address: Room 3309, Building 1, Rongcheng Chunxiao, Guanshang Subdistrict, Guandu District, Kunming, Yunnan, China
Customer Service Email: service@sulpeto.com
Customer Service Phone: +1 6402050944
Website: https://sulpeto.com